At Best Golf Sale Store, we’re committed to providing golf enthusiasts worldwide with premium equipment and apparel while ensuring a seamless shopping experience. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

International Orders

For customers outside the United States:

  • All customs fees and import duties are the responsibility of the customer
  • Delivery times may be longer than estimated due to customs processing
  • Please ensure your shipping address is complete and accurate

Returns & Exchanges

We want you to be completely satisfied with your golf gear. If you’re not happy with your purchase, we offer a straightforward returns and exchanges process.

Return Policy Overview

  • Return window: 15 days from the date of delivery
  • Condition: Items must be unused, in original condition with all tags and packaging
  • Proof of purchase: Order number or receipt required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Cleaning & Repair products (if opened or used)
  • Gloves (for hygiene reasons)
  • Personalized or custom-made items
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Approval: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item(s) in the original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our warehouse (address will be provided in the RMA email). We recommend using a trackable shipping service.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Best Golf Sale Store Team,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]).

Details of item(s) to return/exchange:

  • Product Name:
  • Size/Color (if applicable):
  • Reason for return/exchange:
[For exchanges only] I would like to exchange for:

  • Product Name:
  • Size/Color (if applicable):

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit card payments: 5-10 business days after processing (depending on your bank)
    • PayPal payments: 3-5 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges unless the original order qualified for free shipping

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable shipping service
  • Insuring your package for its full value
  • Retaining your shipping receipt until the return is processed

International Returns

For customers outside the United States:

  • All customs fees and import duties are the responsibility of the customer
  • We cannot refund original shipping costs for international orders
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Best Golf Sale Store
3774 Hickory Ridge Drive
Las Vegas, US 89119